Refund and Returns Policy

Sam Online

Effective Date: 16 February 2026

Sam Online is committed to ensuring customer satisfaction. This Refund and Returns Policy outlines the conditions under which refunds may be issued for services purchased from Sam Online.

By using our services, you agree to the terms stated below.

1. Eligibility for Refund

Refund requests may be considered under the following circumstances:

• Duplicate payment made by mistake

• Payment made but service not activated

• Technical issues from Sam Online’s end preventing service delivery

• Incorrect billing or overcharge

Refunds will not be applicable for:

• Partial usage of monthly packages

• Service suspension due to customer violation of Terms & Conditions

• Delays caused by customer-side technical issues

• Change of mind after service activation

2. Refund Process

• Customers must submit refund requests through official communication channels.

• All requests are subject to verification and approval by Sam Online.

• Approved refunds will be processed using the same payment method used during the original transaction.

• Refund processing time may vary depending on the payment provider.

3. Important Notes

• The same payment method used for the initial purchase will be used to process refunds.

• Refund processing periods may vary depending on the type of request and the selected payment method.

• Any updates or modifications to this policy will be announced through Sam Online’s official communication channels.

4. Refund Processing Details

5. Non-Refundable Charges

The following charges are non-refundable unless otherwise determined by Sam Online:

• Installation fees

• Equipment charges

• Reconnection fees

• Administrative processing fees

6. Contact for Refund Requests

To request a refund, please contact:

📧 home@sambd.com
Sam Online Customer Support

Please include your Customer ID, payment details, and reason for refund in your request.