Privacy Policy

Sam Online

Effective Date: 16 February 2026

Sam Online is committed to protecting the privacy, confidentiality, and security of our customers’ personal information. This Privacy Policy explains how Sam Online collects, uses, stores, and protects your information when you use our internet services or visit our website.

By using Sam Online’s services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Sam Online may collect the following types of information:

Personal Information:

• Full name

• Installation and billing address

• Phone number

• Email address

• Billing and payment details

• Customer account information

Technical & Usage Information:

• IP address or User ID

• Device and browser information

• Internet usage statistics

• Connection logs and network performance data

We may also use cookies and similar technologies to improve website functionality and enhance user experience.

2. How Sam Online Uses Your Information

Sam Online uses collected information to:

• Provide and maintain internet connectivity services

• Activate and manage customer accounts

• Process billing and payments

• Monitor network performance and security

• Improve service quality and customer experience

• Respond to customer inquiries and support requests

• Comply with applicable legal and regulatory requirements

Sam Online does not sell customer personal information to any third party.

3. Information Sharing

Sam Online may share limited information only:

• With trusted service providers who assist in network operations, billing, or technical support

• When required by law, court order, or regulatory authority

Sam Online does not share customer information with other customers or unauthorized third parties.

4. Data Security

Sam Online implements appropriate technical and organizational security measures to protect customer information from unauthorized access, misuse, alteration, or disclosure.

Access to personal data is restricted to authorized personnel only. While we take reasonable precautions, no internet transmission system can be guaranteed 100% secure.

5. Data Retention

Sam Online retains customer information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, it is securely deleted or anonymized.

6. Your Rights

You may request to:

• Access your personal information

• Correct inaccurate or incomplete data

• Update your contact details

• Opt out of promotional communications

• Request data deletion where legally permitted

7. Contact Sam Online

If you have any questions, requests, or concerns regarding your privacy or our privacy statement. You recognize and consent to the practices described in this Privacy Policy by using Sam Online’s internet services. We place a high value on your privacy and trust and are committed to providing our customers with a safe and enjoyable online experience.

📧 home@sambd.com
Sam Online Customer Support